Organizational Scorecard Template MHA FPX 5012 Asessment 1 Organizational Analysis

Organizational Scorecard Template

MHA FPX 5012 Asessment 1 Organizational Analysis

Aligning measurement with strategy enhances the role of non-financial measures in organizational performance evaluation. The scorecard includes customer perspectives on cost, time, and quality, alongside financial metrics for revenue growth and cost leadership. Strategies focus on re-skilling employees and offering counseling-based care for efficiency improvement.

Gap Analysis Template

Based on evidence-based recommendations, HHA aims to enhance business operations, financial performance, and customer satisfaction. Key performance indicators (KPIs) aid in identifying and addressing operational gaps, with a focus on service quality and financial sustainability (Crotts et al., 2022).

Conclusion

HHA’s environmental and SWOT analyses highlight the need for staff development and leadership competencies to bridge performance gaps. Skills like empathy and motivation are crucial for achieving organizational goals and ensuring community-centric healthcare services.

References

Baird, K. M., Tung, A., & Yu, Y. (2019). Employee organizational commitment and hospital performance. Health Care Management Review, 44(3), 206-215.

Candido, R., & Ellero, A. (2021). The Implementation of a New KPI in the Hospitality Industry During Economic Crisis. Co-Editors, 42.

Crotts, J. C., Magnini, V. P., & Calvert, E. (2022). Key performance indicators for destination management in developed economies: A four pillar approach. Annals of Tourism Research Empirical Insights, 3(2), 100053.

MHA FPX 5012 Asessment 1 Organizational Analysis